All items in the store are made to order.
Orders are processed within 7-21 business days, with one-of-a-kind items expected to ship within 2-5 business days.
Orders are not shipped or delivered on weekends or holidays.
Please note, the type of jewelry and its complexity may affect our schedule.
We will contact you via email or telephone if we expect a significant delay in the shipment of your order.
Shipping rates & delivery estimates
Free U.S. Shipping on all orders.
Orders priced up to $300 will be shipped (free of charge) by Post Office on regular international shipping.
Times average 7 to 21 business days (depending on the destination).
Products priced over $300 will be shipped by courier to your home (free of charge), which usually takes between 3 to 5 business days.
Each item is packed in durable packaging that retains the jewelry’s prestige, integrity, and safety.
*Please note* Unforeseen delivery delays can occasionally occur. We appreciate your understanding.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 24 hours.
Customs, Duties and Taxes
Import duties, customs charges, tariffs and taxes are not included in the product price or the shipping and handling costs. We are not responsible for any customs and taxes applied to your order. Please check with your country’s customs office to determine additional costs as well as applicable regulations and restrictions.
We are not liable for any products damaged or lost during shipping. Please contact us promptly if you experience any issues. (Once you have received your order and no later than 24 hours from the time of collecting or receiving the package.) We will assist in remedying the matter as soon as possible and hopefully to your satisfaction.
If you received your order damaged, please contact the shipping carrier to file a claim.
Please retain all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
Thanks for shopping at MayaNoach.com
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
All the pieces are made to order based on your specifications. Please read the listings carefully and view all photos before making a purchase. Please make sure you order the correct ring size. rings are listed in US ring sizes. If there is damage from shipping or something wrong or defective with your order or in any other way the piece does not match your order specifications, please contact us immediately and every such case will be examined on its merits.
We are more than happy to answer any questions you may have about the piece prior to purchase.