FAQs

FAQ

ORDERING

Can I change my order after it has been placed?
If you need to make a change, please contact us as soon as possible at info@mayanoach.com. We will always do our best to help, but changes cannot be guaranteed once an order has entered production or has been shipped.

Can I change my shipping address?
Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been shipped, we are unable to change the delivery address.

What payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit cards and other supported payment options.

What currency will I be charged in?
Prices are displayed in the currency shown on the website. If your card or payment method uses a different currency, your bank or payment provider may apply its own exchange rate or conversion fees.

Are online payments secure?
Payments are processed securely through Shopify and its authorised payment providers. Maya Noach does not store your full credit card details.

Can I use more than one discount code?
Unless otherwise stated, only one promotion or discount code can be used per order.

What should I do if there is a problem with my order?
Please contact us as soon as possible at info@mayanoach.com and include your order number and, where relevant, photographs. We will do our best to resolve the issue quickly.

PRODUCTION & SHIPPING

When will my order be ready to ship?
Most Maya Noach pieces are made by hand in the studio. Production time varies depending on the piece and is generally between 1 and 3 weeks.

Some pieces may be available sooner, while more complex or made-to-order work may require additional time. If you need a piece by a particular date, please contact us before ordering and we will let you know what is possible.

How will my order be shipped?
Orders are carefully packed and shipped using the delivery options available for your destination.

Once your order has been dispatched, you will receive an email with tracking information where applicable.

How long does shipping take?
Delivery times vary depending on the destination and shipping method. Estimated delivery times begin once your order has been dispatched and do not include production time.

International orders may occasionally be delayed by customs.

Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or other local charges determined by the destination country.

These charges are not included in the purchase price and are the responsibility of the recipient. As customs regulations vary by country, we recommend checking with your local customs authority if you are unsure.

How can I track my order?
If tracking is available for your shipment, you will receive the tracking details by email once your order has been dispatched.

RETURNS & EXCHANGES

Can I return or exchange a piece?
As many Maya Noach pieces are handmade or made to order, return eligibility may depend on the item.

Please see our Returns Policy for full details, or contact us at info@mayanoach.com if you have any questions before placing your order.

What if my order arrives damaged, defective or incorrect?
Please contact us as soon as possible after receiving your order and include your order number and clear photographs of the piece and packaging.

We will review the issue and work with you to find the appropriate solution.

Who is responsible for return shipping?
Unless an item has arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

For complete information regarding returns and exchanges, please refer to our Returns Policy.