All items in the store are made to order, all orders are processed within 7-21 business days (Depends on the type of jewelry and its complexity). One-of-a-kind items will ship within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Free Worlwide Shipping on all orders.
Orders priced up to € 300 will be shipped (free of charge) by Post Office on regular international shipping that takes an average of one week to 21 business days(Depends on the destination).
Products priced over € 300 will be shipped by courier to your home (free of charge), which usually takes 3-5 business days.
Each item is packed in a well-designed packaging that retains the jewel's prestige, integrity and safety.
*Delivery delays can occasionally occur*
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We are not liable for any products damaged or lost during shipping, But, if something like this happens, we want you to contact us right away (once you have received your order and no later than 24 hours from the time of picking up or receiving the package) to try and solve the problem together, as soon as possible and to your satisfaction. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.