SHIPPING POLICY

 

Most Maya Noach pieces are made to order.

Orders are generally processed within 7–21 business days, depending on the piece and its complexity. One-of-a-kind pieces that are already available usually ship within 2–5 business days.

Orders are not shipped on weekends or holidays. If we expect a significant delay, we will contact you by email.

 

SHIPPING RATES & DELIVERY

All orders are carefully packed and shipped with tracking.

For orders under $400 USD, shipping is calculated at checkout.

Orders over $400 USD are shipped by courier at no additional charge.

Delivery times vary depending on destination and shipping method. Courier delivery usually takes approximately 3–5 business days after dispatch. Standard international delivery may take approximately 7–21 business days.

Please note that delivery estimates begin once your order has been shipped and do not include production time.

Occasional delays may occur due to customs, local postal services, courier disruptions, or other circumstances outside our control.

 

SHIPMENT CONFIRMATION & TRACKING

You will receive a shipment confirmation email once your order has been dispatched.

Where tracking is available, the email will include your tracking number. Tracking information may take up to 24 hours to become active.

 

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, customs charges, tariffs or local taxes.

These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

As customs regulations vary by country, we recommend checking with your local customs authority if you are unsure about possible charges.

 

DAMAGED, INCORRECT OR LOST SHIPMENTS

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible at info@mayanoach.com and include your order number and clear photographs of the item and packaging.

Please retain all packaging materials until the issue has been resolved.

If a shipment appears to be lost in transit, please contact us and we will assist you in following up with the carrier.